For Call-Through request, a prospect should have Phone/handheld device
For Web Callback request, a prospect should have Phone/handheld device
and PC/desktop/PDA device through which a prospect can browse the Product seller's website and request a call back.
For SMS callback - a handheld device which has SMS sending facility, a prospect has to type in the Product seller's SMS message and send it across to the given number. The Prospect will get a call on the handheld device.
For QR Code callback - a smart mobile phone with QR code scanning application installed, a Prospect can scan the QR code of the advertised product and send it as an SMS to the embedded number. The Prospect will get a call on the smart phone.
It is almost instantaneous that a call gets established after the request is submitted. In some instances, if an agent/SME is busy, the call may be scheduled in consent with the prospect or can be called at any point of time.
At the moment, an agent/subscriber will have to manually schedule the call in consent with prospect. We are developing a solution where call can be scheduled as per prospect intended time of the day. For callback facilities (web as well as SMS), call can be scheduled by a prospect himself using the web applications for web callbacks and using the interactive SMS feature for SMS callbacks.
CIM can service any Business Unit that has to market/sell its products/services using advertising media like Internet, Billboards, Print media, Radio/TV or any digital media. CIM can serve in betterment of customer satisfaction through context based and tailored customer service, after sales support and promotional activities. CIM can serve better in situations where instantaneous help/support/clarification required.
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Yes, CIM Services has a mechanism for the follow up call facility. A Product Seller (a Subscriber and/or an Agent) will get unanswered call notification and the same can be seen on Prospect Request Report on their respective dashboards.
The solution will maintain a record of the request being made from the prospect if the agent is busy or unavailable. Both the agent and the subscriber are notified via email. When the agent is free or available, he can call the prospect back using the Prospect Request Report portal on the dashboard or from his email notification.
The online prospect “generally is browsing” – pure online sales conversion rates generally are between 2%-3%.
2. Humans want humans to sell to them. Customers abandon a purchase on your site at many points in the customer online buying cycle, due to insufficient time to read through the details, fewer details, less attractive, or may be anything.
3. Any online business that ignores the behavioural need of customers to talk to sales staff will eventually lose a significant amount of prospective customers.
4. Sales get abandoned due to either from indecision, complexity of choice, 'come back later', confusion, interruptions or inertia
As a Subscriber you need to buy the appropriate package that suits your need. We have different set of offerings as Bronze, Silver, Gold and Premium.
There is a very minimal change in the current Infrastructure required in case a Subscriber wants to advertise in his websites. We may have to include few buttons and/or web links and or QR codes in Subscriber's website for call initiation from the website. Absolutely NO other infrastructure changes required for SMS and Call Through based services. QR codes can be put on Print Media and circulated. There again a Subscriber needs NO change in his Infrastructure from his end.
Once the Product and Agents are created, a Subscriber can download the toolkits and can get them integrated in his website. He can use the QR Codes and SMS texts in the Print media. An Agent to Product mapping is a very simple task and hardly takes any time for service activation. A Subscriber website modification may vary depending on the number of products to number of pages and the number of services requested.